Diploma of Leadership and Management

This qualification reflects the role of workers who communicate verbally with others in negotiation, training and questioning. This also involves conveying work place procedures and work instructions to team
members and demonstrating individual responsibility for completing tasks and supporting team goals.

This qualification provides you with the skills to complete individual tasks to support team goals, resolve issues and conflicts with team members, suggest improvements to support the development of improved work practices and team effectiveness.

Key Features of this Course

  • Demonstrate individual responsibility for
    completing tasks
  • Complete individual tasks to support team
  • Resolve issues and conflicts amongst team
  • Support the development of improved work
    practices and team effectiveness
  • Contribute to planning processes with team
    members to meet expected outcomes
  • Delivered face to face by the highest quality

Delivery Mode

Face-to-face classroom workshop
Minimum 20 hours per work

Course Information

Entry Requirements

Students must be 18 years of age or over. Students are also required to provide evidence demonstrating English Language competence by any of the following:

  • Completing our Language Literacy & Numeracy test;
  • Providing evidence of English
  • Language Skills test (IELTS 5 or above); Satisfactorily complete a pre training interview to determine academic suitability for the course.
Job Opportunities

Manager/Assistant Manager
Office Manager
Office Administrator
Business Manager

More information

Course Outline

Units of competency: 12

Core units: 6 | Elective units: 6

Core Units

BSBCMM511 Communicate with influence
BSBCRT511 Develop critical thinking in others
BSBLDR523 Lead and manage effective workplace relationships BSBTWK502 Manage team effectiveness
BSBOPS502 Manage business operational plans
BSBPEF502 Develop and use emotional intelligence

Elective Units

BSBTWK501 Lead diversity and inclusion
BSBFIN501 Manage budgets and financial plans
BSBLDR522 Manage people performance
BSBOPS504 Manage business risk
BSBSTR502 Facilitate continuous improvement
BSBWHS521 Ensure a safe workplace for a work area

How to Enrol

You can submit your enrolment application any time at: or call Student Support on (+61) 9572 3555.

If your application is successful, we will send you a Letter of Offer including all the enrolment conditions. When you accept it and return a signed copy, we will secure your place in this course.

International Students

International students applying for a student visa are advised to check with the Department of Home Affairs (DHA). Separate English requirements may apply to your student visa

Other courses

English Advanced
English Intermediate
English for Beginners
Certificate IV in Ageing Support
Advanced Diploma of Leadership and Management
Certificate IV in Business

Course Registration