Certificate IV in Business

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self development skills.

Course Duration

Full time: 26 weeks

Employment opportunities

Job roles and titles vary in different industry sectors. Possible job opportunities relevant to this qualification include:

Personal Assistant, Office Administrator, Sales Assistant, Sustainability Officer, Trade Coordinator, Assistant Records Manager, Analyst, Customer service assistant

Course Information

Entry Requirements

Students must be 18 years of age or over. Students are also required to provide evidence demonstrating English Language competence by any of the following:

  • Completing our Language Literacy & Numeracy test;
  • Providing evidence of English Language Skills test (IELTS 5 or above);
  • Satisfactorily complete a pre training interview to determine academic suitability for the course.
Delivery Mode

Face-to-face classroom workshop.
Minimum 20 hours per work

More information

Course Outline

Units of competency: 12
Core units: 6 | Elective units: 6

Core Units

BSBCRT411 Apply critical thinking to work practices

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTWK401 Build and maintain business relationships

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBWRT411 Write complex documents

BSBXCM401 Apply communication strategies in the workplace

Elective Units

BSBPEF403 Lead personal development

BSBPEF502 Develop and use emotional intelligence

BSBATSIM421 Support a positive and culturally appropriate workforce culture

BSBCMM412 Lead difficult conversations

BSBHRM413 Support the learning and development of teams and individuals

BSBXDB501 Support staff members with disability in the workplace

How to Enrol

You can submit your enrolment application any time at: or call Student Support on (+61) 2 9572 3555.

If your application is successful, we will send you a Letter of Offer, including all the enrolment conditions. When you accept it and return a signed copy, we will secure your place in this course.

International Students

International students applying for a student visa are advised to check with the Department of Home Affairs (DHA). Separate English requirements may apply to your student visa application.

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